Customer Acquisition Specialist (Enrollment Consultant)

Join BluBridge Center as a Customer Acquisition Specialist (Enrollment Consultant) and play a pivotal role in connecting families with transformative educational opportunities. In this dynamic position, you will serve as the first point of contact for prospective students, guiding them through the enrollment process and ensuring a seamless transition into our programs. Located in the vibrant city of Surabaya, you'll be part of a team dedicated to fostering academic excellence and personal growth.

As a Customer Acquisition Specialist, you'll engage with families, addressing their inquiries and concerns with professionalism and empathy. You'll leverage our CRM system, Salesforce, to manage leads and track customer interactions, while utilizing Google Workspace for efficient communication and collaboration. This role offers a unique opportunity to make a tangible difference in the lives of students and families, contributing to our mission of providing high-quality education.

With a competitive salary of IDR 5,000,000 to IDR 8,000,000 per month, this position is ideal for a proactive and detail-oriented professional looking to grow within a supportive and innovative environment. BluBridge Center is committed to nurturing talent and offering professional development opportunities to help you thrive in your career.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for prospective students and families, providing clear and accurate information about our programs.
• Manage and track leads using Salesforce, ensuring all customer interactions are documented and followed up promptly.
• Assist in the enrollment process, coordinating with admissions and finance teams to ensure a smooth and efficient onboarding experience.
• Collaborate with the marketing team to develop and implement strategies to attract and retain customers.
• Utilize Google Workspace for effective communication, scheduling, and project management.
• Provide exceptional customer service, addressing inquiries and concerns with professionalism and empathy.
• Stay updated on industry trends and best practices in customer acquisition and enrollment management.
• Participate in team meetings and contribute to the continuous improvement of our processes and systems.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Education, Psychology, Business, or a related field.
• Minimum 2 years of experience in customer acquisition, sales, or a similar role in the education industry.
• Proven track record of achieving sales targets and exceeding customer expectations.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with families.
• Proficiency in using Salesforce and Google Workspace.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Familiarity with the education sector and understanding of the enrollment process.
• Ability to work collaboratively in a team environment and contribute to the overall success of the organization.

🛠️ Keahlian

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