Customer Service Representative (CSR) - GraPARI (Yogyakarta)

Join Infomedia Nusantara as a Customer Service Representative (CSR) at GraPARI in Yogyakarta! We are looking for passionate and customer-focused individuals to deliver exceptional service and support to our valued customers. GraPARI, a leading retail chain in Indonesia, is known for its commitment to customer satisfaction and innovation. As a CSR at GraPARI, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and empathy.

In this role, you will handle customer inquiries, complaints, and feedback through various channels such as phone, email, and in-store interactions. You will also assist in resolving issues, providing product information, and promoting our products and services. This is a great opportunity to work in a dynamic and customer-centric environment, where your efforts directly impact customer satisfaction and loyalty.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through phone, email, and in-store interactions.
• Provide accurate and timely information about products and services.
• Assist in resolving customer issues and ensuring their satisfaction.
• Process customer transactions and maintain accurate records.
• Promote GraPARI products and services to enhance customer experience.
• Collaborate with other departments to ensure seamless customer service.
• Maintain a high level of customer service standards and quality.
• Provide feedback and suggestions for improving customer service processes.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or related roles.
• Proficient in using communication tools such as CRM systems, email, and phone.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet service level targets.
• Strong problem-solving and conflict resolution skills.
• Good knowledge of Indonesian language, both written and spoken.
• Familiarity with retail operations and customer service best practices.
• Ability to work in a team and adapt to a fast-paced environment.

🛠️ Keahlian

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