Field Collection Specialist - Pontianak

Join Indodana as a Field Collection Specialist in Pontianak and become a key player in providing financial solutions to our valued customers. This role offers a unique opportunity to leverage your negotiation skills while enjoying the potential for unlimited bonuses. As a Field Collection Specialist, you will be at the forefront of our operations, directly engaging with customers to resolve payment issues and ensure timely collections. Pontianak, with its vibrant culture and dynamic business environment, provides the perfect backdrop for your professional growth.

In this role, you will handle various aspects of field collections, including but not limited to, visiting customer locations, negotiating payment plans, and ensuring compliance with our company's policies. You will use tools such as Salesforce and SAP to manage customer data and track collection progress. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Visit customer locations to resolve payment issues and negotiate payment plans.
• Manage and track collection progress using Salesforce and SAP.
• Ensure compliance with company policies and procedures.
• Build and maintain strong relationships with customers to facilitate timely payments.
• Provide exceptional customer service and support.
• Conduct regular follow-ups to ensure payment deadlines are met.
• Collaborate with the collections team to achieve daily and monthly targets.
• Participate in training and development programs to enhance your skills.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in field collections or a related role.
• Strong negotiation and communication skills.
• Proficiency in using Salesforce and SAP.
• Familiarity with Indonesian banking and financial regulations.
• Ability to work independently and as part of a team.
• Valid driver's license and a reliable vehicle for field visits.
• Excellent problem-solving skills and a customer-centric approach.

🛠️ Keahlian

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